First impressions matter a lot in the small business world. You need to have a personal focus on every single person that walks through your door – managing this can get a bit tough from time to time! That’s why you need to be careful about the general impression you give off. Clients need to know you’re the business for them! As such, here are a few tips that’ll help you impress them from the moment you first say hello.
You’re Trustworthy
Our first impression of someone forms usually within the first 6 to 10 seconds of meeting them. If you want to form a good first impression, it’s best to focus on the trustworthy factor.
Being trustworthy is more than just delivering a good service and/or product to them. It’s about the way you look and the way you conduct yourself throughout the entirety of your working relationship.
Clients need to feel safe working with you. They want to feel at home, and like you have all the solutions to their problem from the moment you shake their hand. Being as warm as you can feeds into this ideal, so go the extra mile to provide this sensation.
You Know What You’re Talking About
If you speak confidently, you’re going to come across as the one person who knows what they’re doing in the market. Of course, you should never go for style over substance, but you will need to invest in your natural charisma the more clients you deal with.
When you know what you’re talking about, people will be able to notice this from the moment you start speaking. So research the client, brush up on what they want from you, and take your time in the initial meeting with them.
They’re in the Right Place
When you look the part, they’re going to feel they’re in the right place. That’s why the way you dress, and the way your workplace is set up, matters so much in making a good first impression. If you don’t look professional and you have no smile or friendly greeting for them, your well designed office made with a modern shine isn’t going to have any pulling power.
Along the same lines, don’t forget about any part of your workplace at large. Look into hiring Commercial Window Cleaners to maintain a good look from both inside and out. Your curb appeal matters just as much as your fine-tuned decor does, and there’s no saying what a client might think if they walk up to an office that’s clearly neglected from the exterior!
Clients are going to think a whole range of things when they first meet you. However, if you want them to think only the right things, use these tips to set the scene. If you find yourself constantly wondering about what a client thinks, knowing you’ve done as much as you can to present yourself in the best light will put your mind at rest.